Download PDF file:FAQ_ITNS-500.pdf

Question 01.











Come up the alert message for MS WHQL when you install ITNS-500.



Just ignore the warning message and select ”Continue Anyway” or ”Install this driver software anyway” to finish installation procedure.


Question 02.

Error code in Device Manager : code 01 or code 28



01.Connect the USB cable from your device to the PC.

02.Open “Computer Management” and double click “Film and Photo Scanner”.

03.Click “Update Driver…”.

04.Select “Search automatically for updated driver software”.

05.Select “Install this driver software anyway”.

06.The driver has been updated successfully, click “Close”.

07.Click “Close”.

08.Film and Photo Scanner device appears in “Imaging devices” and it can work.



Question 03.

Come up the error starting “0% extracting” after download the driver from website and run it.


01.If you don’t have any compression software, please install WinRAR trial version.

Download link :

02.Press mouse right button on the driver, select “Open with WinRAR”.

03.Press “Extract To” to un-compress all files to a folder.

04.Double click “autorun.exe” to finish installation.


  Question 04. How to uninstall ITNS-500 driver?


01.Open “Control Panel” and click “Program”→“Uninstall a program”.

02.Double click “ImageScanTool x86 1.0xx” or “ImageScanTool x64 1.0xx”.

03.Select “Yes”.

04.Click “OK” to finish uninstallation.



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